Refund policy
Return Procedure:
A return authorization number must be issued before returning the product in order to receive a refund. Request a return authorization number emailing or calling us at 347-746-8063. Please indicate your order number and the item(s) you wish to return. We will provide a return authorization number, write this number on the outside of the package containing your returned item(s), and send to:
HotSpot Pets 2615 Nostrand Ave Brooklyn NY 11210
The customer is responsible for all return shipping charges.
Mis-shipment
If you have received an incorrect item, please email or call us at 347-746-8063. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 60 day return policy period.
Exchanges
Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Cancelled Orders
Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed.
A return authorization number must be issued before returning the product in order to receive a refund. Request a return authorization number emailing or calling us at 347-746-8063. Please indicate your order number and the item(s) you wish to return. We will provide a return authorization number, write this number on the outside of the package containing your returned item(s), and send to:
HotSpot Pets 2615 Nostrand Ave Brooklyn NY 11210
The customer is responsible for all return shipping charges.
Mis-shipment
If you have received an incorrect item, please email or call us at 347-746-8063. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 60 day return policy period.
Exchanges
Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Cancelled Orders
Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed.